Accepting new tickets

Your Website Is Broken.
We Fix It — No Phone Calls.

PatchMySite is a digital-only support service for WordPress, Drupal, and web tech problems. Submit your issue, pay your tier, and we get to work. All communication happens in your ticket — secure, documented, and async.

Get Help Now →See Pricing & Tiers
  • 100% digital — no phone support
  • Fixed transparent pricing
  • Secure credential handling
  • Work never exceeds scope without your approval

How It Works

From broken to fixed in three steps — without a single phone call.

1

Submit your issue

Fill out the intake form. Describe the problem and your platform — smart questions help route you to the right tier automatically.

2

Pay your tier

Select your pricing tier and pay securely via Stripe. No custom quotes, no waiting. Work begins as soon as payment clears.

3

We fix it in your ticket

All updates, questions, and deliverables happen inside your support ticket. You get email notifications for every update.

See the full 8-step process →

Transparent Pricing

No custom quotes. Pick the tier that fits your issue and pay upfront.

$79
Quick Fix

Single bug, broken plugin, minor CSS or content issue

Most Popular
$149
Standard

Theme issues, plugin conflicts, form/checkout errors

$299
Advanced

Site migration, major errors, security cleanup

Add-on
+$99
Emergency

Priority queue — 24-hour turnaround guarantee

See All Tiers & Retainer Plans →
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Our Scope Promise

If your issue turns out to be more complex than your selected tier, all work pauses immediately. You'll receive a ticket message explaining what was found and what it would take to continue — before any additional charges. You decide whether to proceed.

What Clients Say

"PatchMySite fixed a broken WooCommerce checkout in less than a day. I submitted before bed and it was resolved by morning."

— E-commerce store owner

"No phone, no Zoom, no waiting on hold. I described the problem in a form and got a ticket update within hours. Just results."

— Freelance designer

"I was losing sales every hour my site was down. PatchMySite had it back up same day. Worth every penny."

— Small business owner

Ready to get your site fixed?

Submit your issue in under 3 minutes. No calls, no meetings — just a ticket and a fix.

Submit a Ticket →